Terms of Service
Effective July 23, 2026
These Terms of Service (“Terms”) govern use of tagastelabs.com and services provided by Tagaste LLC, which uses the Tagaste Labs brand (“Tagaste,” “we,” “us,” or “our”). By using a Tagaste service, you agree to these Terms. If we sign a separate order, proposal, or agreement with your parish or organization, that document controls where it conflicts with these Terms.
1. Service Description
Tagaste Front Desk is an AI-assisted telephone service for parishes and Catholic organizations. It can answer routine questions from source material approved for the customer, take messages, and route or notify people according to customer-defined rules.
Front Desk assists parish operations. It is not a person, a member of parish staff, a substitute for pastoral care, or an emergency service. It does not provide confession, spiritual direction, sacramental decisions, medical advice, or legal advice. Anyone facing an emergency should call 911.
Tagaste is an independent company and is not affiliated with or endorsed by the Holy See or any diocese. References to Church teaching describe our own design standards, not an institutional endorsement.
2. Customer Authority and Responsibilities
The person arranging service represents that they are authorized to act for the parish or organization. The customer is responsible for:
- Providing accurate, current source information and routing instructions
- Approving what Front Desk may answer and where calls or messages may go
- Keeping staff contacts, schedules, and escalation rules current
- Testing the service and maintaining another way for callers to reach the parish
- Protecting account credentials and limiting access to authorized staff
- Obtaining any permissions needed for staff phone numbers, transfers, and internal access
3. Operational Boundaries
Front Desk may misunderstand a caller, provide an incomplete or incorrect answer, fail to connect a call, or route a message incorrectly. The customer should not make Front Desk the only method for emergency, pastoral, sacramental, medical, financial, or other high-consequence communication.
Urgent pastoral routing is a notification attempt based on the rules and contact details supplied by the customer. Tagaste does not promise that a priest, staff member, or other recipient will be available or will respond within a particular time.
4. AI-Generated Responses
Front Desk uses artificial intelligence to understand requests and generate spoken responses. Responses are intended to come from customer-approved source material and instructions, but AI systems can make errors. The customer remains responsible for reviewing source information and deciding what the service may communicate.
Tagaste may block, limit, or hand off a request that falls outside the configured scope or that we reasonably believe should be handled by a person.
5. Call Recording, Data, and Consent
Depending on the agreed configuration, calls may be recorded, transcribed, summarized, and made available to authorized customer staff. When recording or transcription is enabled, Front Desk provides notice at the beginning of the call.
The customer authorizes Tagaste and its providers to process calls, messages, customer source material, and routing instructions as needed to provide the service. The customer is also responsible for complying with laws that apply to its chosen use, configuration, staff notifications, and call recipients. Our handling of personal information is described in the Privacy Policy.
6. Fees and Service Arrangements
Pricing, included usage, setup, billing schedule, and any trial or introductory period will be stated in the proposal, order, or written arrangement accepted by the customer. We will not charge a customer without an agreed price and payment arrangement. Unless a written arrangement says otherwise, either party may end service by providing reasonable written notice.
7. Acceptable Use
You agree not to use our services to:
- Violate any applicable law or regulation
- Engage in fraud, harassment, or abuse
- Transmit malware or interfere with service operations
- Attempt to access other users' accounts or data
- Impersonate clergy, staff, another organization, or another person
- Use the service for emergency dispatch or high-risk professional advice
- Resell or redistribute the service without written authorization
8. Customer Data and Intellectual Property
As between Tagaste and the customer, the customer retains its rights in the source material, directories, schedules, recordings, transcripts, and messages it provides or generates through its service. The customer grants Tagaste a limited right to process that information only as needed to provide, secure, support, and comply with law concerning the service.
Tagaste owns its software, designs, documentation, trademarks, and other service technology. We may use aggregate or de-identified operational statistics that do not reasonably identify a parish, staff member, or caller to understand reliability and improve the service. We do not acquire joint ownership of customer call recordings or transcripts.
9. Service Availability
We work to keep Front Desk available, but we do not promise uninterrupted service or a particular service level unless we agree to one in writing. Availability depends on telecommunications carriers, AI providers, hosting providers, the customer's phone configuration, and other systems outside Tagaste's direct control. We may change or maintain the service and will give active customers reasonable notice of material changes when practical.
10. Suspension, Termination, and Data
We may suspend or end service if the customer violates these Terms, fails to pay an agreed fee, creates a security or legal risk, or uses the service in a way that could harm callers, another parish, or Tagaste. When service ends, the customer may request an export of available customer data within a reasonable period. Retention and deletion are governed by the service configuration, the Privacy Policy, provider limitations, and records we must keep by law.
11. Disclaimers
To the extent permitted by law, the service is provided “as is” and “as available.” Tagaste disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that every answer, transcript, summary, notification, transfer, or message will be accurate, complete, timely, or delivered.
12. Limitation of Liability
To the maximum extent permitted by law, Tagaste will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost revenue, lost data, lost goodwill, or business interruption arising from the service. Tagaste's total liability arising from the service will not exceed the greater of $100 or the fees the customer paid Tagaste for the service during the twelve months before the event giving rise to the claim. These limits do not apply where the law does not permit them.
13. Responsibility for Claims
Each party is responsible for its own acts and omissions. The customer agrees to defend and indemnify Tagaste against third-party claims arising from customer-provided content or instructions, an unlawful customer configuration, the customer's violation of these Terms, or use of the service in violation of law. This obligation does not apply to the extent a claim was caused by Tagaste's own misconduct.
14. Changes to These Terms
We may update these Terms as the service develops. We will post the revised Terms and update the effective date. If a change materially affects an active customer, we will provide reasonable notice. Continued use after the change takes effect means the customer accepts the revised Terms.
15. Governing Law
These Terms are governed by California law, without regard to conflict-of-law rules. Any dispute arising from these Terms or the service must be brought in the state or federal courts serving Contra Costa County, California, and each party consents to those courts.
16. Contact
Questions about these Terms should be directed to:
Tagaste LLC
Email: [email protected]